We are a human-centred design agency.
We design services, experiences, products and spaces making them accessible to all.
We've improved wayfinding of spaces, made digital experiences more usable, designed high-performing workspaces and developed strategies for improving customer experience, to name a few. From transport hubs to hospitals, exhibitions and attractions to renewable energy, we solve the big challenges with a human-scale approach.
Design that connects us
We're experts in human behaviour and design.
Grown over decades to inform our design of services, products and experiences, wayfinding strategy and other touchpoints where people interact with the physical or digital worlds.
Read about Our Services hereWe design the world through the human lens.
Everything begins and ends with human behaviour – our needs, wants and motivations. By viewing even the largest logistical challenges through human eyes, we make it work.
Read about Our Processes hereBecause design connects us.
Our design, driven by human behaviour connects people to experiences, to places and to process.
Read about Our Values and Our People hereCase Studies
Design that connects us
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Rethinking Urgent Referrals for York & Scarborough NHS Trust
York & Scarborough NHS Trust
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Keeping passenger experience at the centre of HS2
HS2
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Developing a UX digital concept for automotive inductive charging
A luxury automotive brand
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Integrating and re-locating the Kent Integrated Control Centre for Network Rail
Network Rail
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Designing a Windfarm Control Room During the Pandemic for Equinor
Equinor
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Wayfinding and behavioural research for the Victoria & Albert Museum
Victoria & Albert Museum
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Communicating travel experiences to Guide Dogs for the Blind
Guide Dogs for the Blind Association
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Design boosts Liverpool John Lennon Airport Passenger Throughput by 15%
Liverpool John Lennon Airport
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Designing CERN’s LHCb control room fit for experimental physics
CERN
Our Clients
Design that connects us